Chapter 9: Plan
Translator: Atlas Studios Editor: Atlas Studios
“Okay, friend, friend…”
Ye Feng quickly pushed him away and let him lean against the railing.
Just as he was considering where to start, Zhao Zhen spoke.
“Friend, come, let’s have another drink!”
Zhao Zhen gripped the air and smiled foolishly.
“Eh, there’s no more wine. Pour more, pour another cup. Let’s get drunk today!”
“Boss Zhao, stop drinking.”
Ye Feng suddenly had an idea and changed the topic. “Have you forgotten what you said to me?”
“What I said?”
“What did I say?”
Zhao Zhen pinched his head with his fingers, as if he was trying hard to recall.
“You said you wanted to resign from Prosperous Flavor and come to my shop.”
I wonder if I’m taking advantage of him?
A thought surfaced in Ye Feng’s mind, but he could no longer care about that.
Unexpectedly, as soon as he finished speaking, Zhao Zhen suddenly spoke loudly as if he had been provoked.
“Prosperous Flavor?”
“Don’t bring up the topic of Prosperous Flavor with me. I have nothing to do with them… Nothing!”
“Could he have fallen out with Prosperous Flavor?”
Ye Feng couldn’t help but think about Zhao Zhen’s expression.
If they had fallen out… then his chances of successfully convincing Zhao Zhen would be much higher!
“Aren’t you the Deputy General Manager of Prosperous Flavor?”
Ye Feng probed.
“Not anymore.”
Zhao Zhen reeked of alcohol, but his expression suddenly became serious. “I’ve fired all of them!”
“As expected, they really fell out!”
Ye Feng was delighted.
Since this was the case, his final worry was gone.
Thus, Ye Feng picked up this topic of conversation and said, “That’s right, you fired all of them. Then, you said that you would come to my shop.”
“Your shop…”
“Did I say that?”
Zhao Zhen thought for a moment, then shook his head. “Don’t try to trick me. I never said that.”
“You did. Really.”
Ye Feng had a serious expression on his face and his tone was filled with displeasure. “Boss Zhao, when it comes to drinking… you can’t turn your back on me.”
“Really?”
Zhao Zhen was a little uncertain when he saw that Ye Feng did not seem to be faking it.
He started to think carefully. However, his brain was numb from the alcohol. Thus, he would feel pain whenever he thought hard.
“Hiss…”
Zhao Zhen pounded his head firmly, trying to wake himself up.
“Did I really… say that?”
Zhao Zhen’s eyes were filled with confusion. He felt as if he hadn’t said anything, but when he looked at Ye Feng’s serious expression, it seemed as if he had.
Ye Feng saw that there was hope and quickly spoke.
“Really. You said that…”
…
Ye Feng sighed as he watched Zhao Zhen being carried away by the security guards.
“My clothes are ruined.”
When he sniffed the smell of alcohol on his body, Ye Feng thought that he would have to wash his clothes again when he got back.
“However…”
He was excited again. “I finally got his contact information.”
There was a new contact on Ye Feng’s phone. It was Zhao Zhen.
After wasting so much time talking, this was probably the only useful thing he had obtained.
As for why he didn’t send him home personally…
Ye Feng understood that going too far was just as bad as not going far enough.
Being overly attentive would only make others suspect that he had other intentions.
Furthermore, everyone knew that… bootlickers would die a horrible death.
“I’d better prepare to sincerely invite him to join me once again.”
Ye Feng rubbed his face and got up to leave.
At the same time, he didn’t forget to call Xu Tiancheng to change the location of the rubbish bins.
There were still many shops that had yet to open for business. Thus, it was relatively easy to relocate the rubbish bins. Once everyone else opened for business… the other shop owners would more or less have some opinions.
…
In the dormitory, Ye Feng was busy copying homework.
There was usually no homework in university, but there were still some teachers who maintained the habit of keeping homework.
“I’ve fallen!”
Ye Feng had a pained expression on his face. He had never thought that a good student like him would have to copy homework every day.
He was filled with self-reproach, but his hand that was copying his homework moved faster…
“Done!”
Taking a deep breath, Ye Feng took out a new notebook and flipped to the first page.
He was making a plan.
Ye Feng knew very well that for a professional elite in his prime, nothing was more tempting than a career with limitless prospects.
Unless he had no other choice, he did not want to use his money.
“The business philosophy of Hedilao:”
He quickly wrote down the first line of words. Then, Ye Feng pondered for a moment before quickly writing.
“Service Profit Chain!”
The logic behind this term was actually very simple. If a company treated its employees well, the employees would be motivated. As a result, the customers would have a good experience, and news of the company will further spread through word-of-mouth. In the end, the company would benefit.
It was easy in theory, but it was very difficult to implement this.
In terms of numbers…
The staff turnover rate in Haidilao was maintained at around 10%, while the average turnover rate for the food and beverage businesses through the country was above 20%.
Loyal employees would bring loyal customers. These two things complemented each other.
After quickly writing down his understanding of this term, Ye Feng wrote another line.
“Promotion Channels.”
Ye Feng had always believed that in order for a company to maintain a positive and motivational atmosphere, there had to be a good channel for promotion.
Simply put, it was to motivate the employees.
Firstly, apart from the directors and the finance department, all the management staff had to be selected from among the staff.
Of course, this would not apply for the management team in the early stages.
Furthermore, he had to decide the direction of promotion.
Ye Feng had roughly decided on three directions of promotion, namely technology, management, and marketing.
Then, Ye Feng circled the word “marketing” with his pen.
After experiencing the explosion of site traffic in his previous life, no one knew better than Ye Feng the importance of marketing.
Then…
“High Welfare Policy!”
First of all, the salaries of his employees would be at least 1,000 yuan higher than those in the same industry, or even 1,500 yuan higher.
Furthermore, Ye Feng planned to use a piece rate system to determine their salaries.
The more they worked, the more benefits they would receive. This would mobilize the enthusiasm of his employees!
Furthermore, Haidilao had been denounced for its excessively heavy work pressure in his previous life. Thus, Ye Feng planned to implement a two-shift system.
There would be the morning shift and the afternoon shift.
This way, even though the cost of manpower would increase, if the sales went up, the costs in this aspect could be made up for.
Furthermore, Ye Feng also planned to give each employee a one-time gathering reimbursement fund.
After all, mandatory team-building activities could easily upset employees.
Thus, he might as well give them the reimbursement. If they wanted to gather, then they could gather by themselves. He would not force them to do so!
There would also be a staff dormitory, which was part of Ye Feng’s welfare plan.
There were not many employees in the early stages, so there was no need to plan for a dormitory for the employees alone. Therefore, Ye Feng planned to use a housing allowance to make up for it.
He also had to arrange for transport subsidies.
After all, there was no subway in Quan City. Thus, taking public transport everyday was a huge expense.
In addition, he had to deliver service that went beyond expectations!
Simply put, one could enjoy the service of a five-star hotel just for the price of an ordinary hotel.
The psychological disparity brought about by this excellent service was the basic requirement to obtain loyal customers.
The last thing to consider was customer experience.
Ye Feng was planning to make arrangements for storing bags, singing birthday songs, taking care of children… and so on.
His goal was to make the customers feel extremely mushy!
…
Ye Feng pinched his fingers as he looked at the dense contents of the notebook.
“I hope these contents… will move Zhao Zhen.”
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